Privacy Policy

1. Introduction

As Op. Dr. Havva Gül Yıldız Clinic (the “Clinic”), we attach great importance to the privacy of people who visit our website (opdrhavvagulyildiz.com) and use our services. This Privacy Policy explains how your personal data are collected, used and protected, and what rights you have.

This policy has been prepared within the framework of Turkish Personal Data Protection Law No. 6698 (KVKK), Electronic Communications Law No. 5809 and the relevant legislation.

Data Controller: Op. Dr. Havva Gül Yıldız
Address: 1453 Maslak, C9 Blok, Kat: 1, Daire: 7, Sarıyer / İstanbul
Email: contact@opdrhavvagulyildiz.com
Telephone: +90 532 457 9333

2. Scope

This Privacy Policy covers all personal data collected through the following channels:

  • The opdrhavvagulyildiz.com website
  • The online appointment system
  • Contact forms
  • The WhatsApp communication channel
  • Telephone and email communication
  • Face-to-face meetings at the clinic

3. Personal Data Collected

3.1 Data Collected Automatically

When you visit our website, the following data may be collected automatically:

  • IP address and geographical location information (country/city level)
  • Browser type and version
  • Operating-system information
  • Pages visited and time spent on them
  • Referring website (referrer)
  • Cookie data (please see our Cookie Policy for details)

3.2 Data You Provide

When you wish to use our services, you may share the following data with us:

  • First name and surname
  • Telephone number
  • Email address
  • Appointment preferences (date, time and type of service)
  • Messages you send through the contact form
  • Information about your health status (during the treatment process)

4. Purposes for Which Data Are Used

Your collected personal data are used for the following purposes:

  • Receiving and managing appointment requests
  • Providing medical consultation and treatment services
  • Responding to your communication requests
  • Sending appointment reminders
  • Improving the website experience
  • Carrying out statistical analyses (using anonymised data)
  • Fulfilling legal obligations
  • Improving service quality

5. Third-Party Services

The following third-party services are used on our website:

5.1 Google Analytics

Google Analytics is used to analyse website traffic. Google Analytics collects anonymous usage statistics through cookies. The collected data are processed on Google servers. For detailed information, see the Google Privacy Policy.

5.2 Google Maps

Google Maps integration is used to display our clinic location. This service may collect data under Google’s privacy policy.

5.3 WhatsApp Business

WhatsApp Business is used for communication. Information you share through WhatsApp is processed by Meta Platforms Inc.

5.4 Social Media

Our website contains links to Instagram and other social-media platforms. The privacy policies of those platforms apply.

6. Data Security

We implement the following technical and administrative measures to safeguard your personal data:

  • SSL/TLS encryption: All data transmission on our website is encrypted with a 256-bit SSL certificate
  • Firewall: Our servers are protected by a firewall
  • Access control: Access to personal data is restricted to authorised personnel
  • Regular backups: Your data are backed up regularly
  • Up-to-date software: Our systems are protected with current security patches
  • Staff training: Our employees are informed about data security

7. Cookies

Various cookies are used on our website. For detailed information about the types, purposes and management of cookies, please review our Cookie Policy.

8. Data-Subject Rights

You have the following rights under Article 11 of the KVKK:

  • To learn whether your personal data are processed
  • To request information if they have been processed
  • To learn the purpose of processing and whether they are used in accordance with that purpose
  • To know the third parties to whom they are transferred in Türkiye or abroad
  • To request correction if they have been processed incompletely or inaccurately
  • To request their erasure or destruction
  • To object to a result arising against you through automated analysis
  • To claim compensation for damage caused by unlawful processing

To exercise your rights, you may use the application methods on our KVKK Privacy Notice page.

9. Children’s Privacy

Our website is not directed at individuals under the age of 18. The personal data of persons under 18 are processed only with the explicit consent of a parent or guardian and within the scope of providing healthcare services.

10. International Data Transfers

Some third-party service providers we use (Google, Meta, etc.) may process your data on servers abroad. Such transfers are carried out within the scope of Article 9 of the KVKK and provided that an adequate level of protection is ensured.

11. Changes to the Policy

This Privacy Policy may be updated in line with changes in legal regulations or our services. If material changes are made, information will be provided through our website. We recommend that you review the current policy regularly.

12. Contact

You may contact us with questions or requests concerning our privacy policy:

Op. Dr. Havva Gül Yıldız Clinic
Address: 1453 Maslak, C9 Blok, Kat: 1, Daire: 7, Sarıyer / İstanbul
Email: contact@opdrhavvagulyildiz.com
Telephone: +90 532 457 9333

Last updated: 07.02.2026